LUXEICON aims to bring the most exquisite quality and customer satisfaction in best effort basis.

Please choose your product carefully as we are not able to provide exchange or refund if you change your mind. This applies to both full payment and deposit.

However, in some cases, we offer buy back options at our discretion.

In the extremely rare occasion when your purchase has:

1) A major defect within 14 days after purchase, one that cannot be repaired within a reasonable timeframe, we will offer full value store credit or refund;
2) A minor defect within 14 days after purchase, we will, at our discretion, arrange repairing within a reasonable timeframe.

All return claims require the original proof of purchase from LUXEICON. All products must be returned in their exact conditions as they were purchased from LUXEICON (without scratch or damage), with all original paperwork, product packaging, protective materials and tags in place. Returns of products will not be accepted if the products show any signs of wear and tear or has been altered from their purchased conditions in any way (including bracelet adjustments)

Shop with Confidence: All Items come with a Lifetime Authenticity Guarantee. This means you will receive a 100% refund for any inauthentic item.